Does anyone else find it exceedingly odd how CO.com continues to have pretty basic, major flaws even MONTHS after it's disastrous launch?

I just tried to book a reward reservation using AMEX points. Aside from the random screens that came up blank or oddly-populated throughout the process... the site kept insisting that I transfer 1,000 less AMEX points than I needed to complete the reservation and buy the rest from CO. When I called CO support, they were useless... they just kept telling me to transfer the full amount of AMEX points if that's what I wanted to do... and didn't "get" that THEIR WEB SITE WOULDN'T LET ME DO SO!

Finally, when we discovered a work-around (after 20 min of trying to explain the problem), I was able to transfer the points from AMEX and complete the purchase... but then I got an error message on the confirmation screen that said my AMEX transfer was incomplete! When I called both AMEX and CO to see what the problem was, CO wouldn't even talk to me (kept blaming AMEX) and AMEX didn't have a clue what I was talking about (saying it was CO's problem if it happened at CO.com).

These kinds of technical "glitches" are inexcusable at this point. Of all things NOT to invest serious time testing and re-testing, their main sales tool?? I don't get it.