FlyerTalk Forums - View Single Post - lack of standard questions at the end of phone call
Thread: lack of standard questions at the end of phone call
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Old Apr 21, 2007 | 3:10 pm
  #13  
adambadam
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Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
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Originally Posted by agtaua
It is a requirement to ask for the Hertz rental and if all your travel needs were met and if not asked and call is monitored, points will be lost and if the total score does not meet the standard it will eventually lead to disciplinary action.
Originally Posted by weero
Not like "my" ICC agent who did not succeed in assigning me a seat I wanted - he blamed it on one non UA segment in the itin - and could not give me a fare info I requested.
Still the mandatory "did I answer all your ..." followed. I was quite baffled .
Can they at least apologize for not meeting your travel needs or would that lose them points too? I have had this bizarre situation too when they are unable to help. "No! (click)"
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