Originally Posted by
Jaimito Cartero
If they promised you 50k, and you have it in writing, I would pursue it.
I am pursuing it. Their latest response is not encouraging. First they tell me it is all my own fault anyway, I should have unpacked my bag on the tarmac and removed all fragile items. These items I should then have carried on board, presumably in my trouser pockets, or held between my clenched teeth.
They then go on to say that they hope I will choose to fly KLM again, so that they can restore my confidence in them.
Right, so first they want me to purchase a KL ticket, then they expect the cabin crew to somehow restore my confidence in them. Maybe they will offer me two inedible sandwiches instead of one?¨
KLM Customer Care Nordic Platinum (what a name) presumably deals with queries and complaints from their most valued and loyal customers, for whom they are willing to go the extra mile (but definitely not 50,000!!!). Makes you wonder how they handle complaints from ordinary passengers!
Johan