Originally Posted by
momentum
There is nothing wrong with functionality on AC's website. I assume you meant Aeroplan's which does need a lot of improvement. I would have thought those "call" fees they have been charging for some time now would have allowed then to spend the money needed to bring the site up to date.
NOT SO. There is lots wrong. Take my experience
Problem one: we had to book on separate files, since only one of us took the no baggage option. This was very cumbersome, to say the least.
Problem Two: I changed this ticket on line to a non stop flight, starting with my own ticket. After making the change, and paying for it, only then was I shown the seat chart which showed only middle seats available, so that there was no way for my wife and me to reserve seats together. We were both upset with this state of affairs.
Problem Three: I therefore called Air Canada five minutes later to get me back on the original flight sitting next to my wife, whose ticket had not yet been changed. The agent helpfully got me back my original flights and seats without charging me any additional fare and without me being charged teh change fee. However, I later learned, when I inquired about changing to the non stop on the day of the flight, that I was now booked on a Tango fare, rather than Tango plus that I had paid for, and so would not get status miles and would have to pay $150 rather than $50 to change my flight.
Apart from the unfair loss of status miles that I suffered, the web site needs changing:
1. Changes need to be made to the web site so that customers have full information about seating possibilities before making irreversible changes. It is not fair to withhold this information. Alternatively, if AC cannot provide full information, then customers should have the same 24 hour grace period as they have when making the original booking.
2. Customers traveling together should have the option of taking different options with respect to baggage, etc. It is highly inconvenient to force customers travelling on the same itinery together to go through the cumbersome on line booking process twice simply because different options are being chosen.