Originally Posted by climbermom

Is this your personal travel counselor?

I used to just request the next available rep, as I was unhappy with my assigned personal counselor. I recently requested a different rep, who has been great so far. Ask for someone who travels frequently and has been to the places you travel to most often.

FWIW, I always do my research first and I'm usually able to tell them exactly what to book, and at what cost. For the times when an internet rate is lower than the FHR program, they will call and request the amenities and that rate.

I do think that the FT community as a whole has more travel knowledge than most travel agents, Centurion included.