Originally Posted by
hhoope01
Actually, this just bit me. For Spring Break, my family and I flew into DCA and were staying at the Crystal Gateway Marriott. Our flight was delayed about an hour, so we didn't arrive until just after midnight. Unfortunately, the shuttle only runs until midnight, so we had to get a taxi to the hotel. I was a little perturbed as they never mentioned that little bit of info when we called.
I was standing aroud at the airport waiting for a complimentary shuttle bus advertised (on the Marriott website hotel home page) as running until 11 p.m. I was there by 10.45 p.m. and it never came. When I called the hotel at 11 p.m. they said I had just missed the last shuttle bus and was supposed to call well before 11 p.m. as the the driver had gone home for the evening and therefore I should take a cab. I then took a cab that cost me $35 to get to the hotel because I relied upon the hotel's website and also Marriott's reservation line's info asking about how late the hotel shuttle bus runs.
And on top of that, when I got to the hotel in a cab, not only did I find the hotel van in the driveway, they also put me in a room next to the elevator and a closet/area used all night by cleaning/maintenance staff. I got no rest that night.
I have little confidence in Marriott's ability to do the right thing either.