Originally Posted by
GadgetFreak
I think that this is a major problem with Cingular. Last time I heard about this their CS and Tech service had limited hours. When I had my problem with my TMobile Blackberry it was 3 or 4 AM east coast US time (I was in London) and they fixed it literally between the time the HEX came out from under LHR and the time it got to the station in London.
It absolutely is a major issue and is why I will never leave T-mo for them completely and will dump them as soon as T-mo rolls out 3G/HSDPA. I had an issue recently in Houston at 3:30 AM where I couldn't get access to my voicemail. Called customer service... not only were the reps all great, but they still had top-tier support staff on duty.
They were able to go in and figure out that the problem wasn't me, that my home market was having HLR (Home Location Register) issues, that I was able to register as the VLR (Visitor Location Register) had me cached but incoming calls weren't going to work, that they were on the problem and that ETR was ~5:30 AM. I don't even think Cingular picks up the phone at that hour.