Originally Posted by
kanebear
*dingdingding* That's a winner. They do that ALL THE FLIPPIN' TIME! For anyone on Cingular. Don't leave it to chance. DEMAND to speak to a supervisor. Even that may not work. Before you leave, make sure you have the non-800# to call Cingular customer service.
They did it to me too, except it wasn't a simple fix because the first time I was out of the country with my new Blackberry was on Thanksgiving. The CSR couldn't do anything without the "provisioning department," which was closed for the holiday.
I was not happy with Cingular during that trip.