Originally Posted by
Jumpgate
The guy, though friendly, very simply had no idea what he was talking about.
This is exactly right. And it is true at lots of companies, basically anyone who answers any phone or makes any phone call has NO idea of anything -- but some of them will blab on endlessly about policy X or why policy X came into being. These call centers are the epitome of the "telephone game" you play as a kid. And some of the reps will say anything -- it's in their nature to act like they have the answer to everything.