Originally Posted by
Q Shoe Guy
Hmmm, I guess that's why Bombardier quickly sent a VP to apologise for the continued mishaps (to both JL and NH)

!
Apologies is a show of respect and is customary in Asia (unlike in NA).
I once stayed at a hotel in Tokyo, I had my shirt sent out for dry cleaning w/ housekeeping. They lost the shirt. The hotel manager had the entire housekeeping staff lined up in a single file down in the lobby. They bowed with apologies.