<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tinkybelle:
I forgot to say that she was NOT late infact 45 mins before the flight and was told the flight was overbooked.
She called her travel agent as she was told she was on standby.
obviously he was furious as it was an e fare-there is definitely no standby there so he asked should she get into the lounge and was told there was NO way she would get into the lounge. they had her mobile number.
Why do they bother with getting members to put in the mobile number when they dont bother to call on an oversold flight.
She didnt even get a free cup of tea!!!
She is a silver member by the way.
No way to treat a good client but then again they dont have any competition.
The travel agent tried to book a ticket on the flight she was booked on and there were still seats available.
isnt it about time there was a denied boarding compensation in this penal colony!!!</font>
There *is* denied boarding compensation - it is in line with ICAO and IATA policy. If she got onto a flight the same day then she is not entitled to compensation. If there ae specific issues due to missing *that* flight, then she is welcome to claim *specific* compensation.
I would hasten to reiterate though that I have *NEVER* seen a domestic flight overbooked, apart from when they cancel a flight, shove all of the top-tiers onto a later flight and bump some of the lower tiers off that later flight.
Dave
[This message has been edited by thadocta (edited 05-23-2002).]