I got one ticket refunded in a twinkling through Nicolo. The other one that I needed a refund for (it was originally booked through Expedia UK, included a AC leg and for some reason was issued on AC ticket stock) took a bit longer. However, once again, Nicolo came up trumps - wrote me a letter (which I cut and pasted into my letter to expedia.co.uk) along with a note on AZ letterhead (real paper - not an Email) for me to give to expedia; a couple of months later the refund duly hit my CC account. Nicolo is a star! (Just wish I could have taken the trips but time and the cost of getting to YYZ from the UK did me in).