Thanks for the reply. What you say about web support is bringing back horrible memories from my time on the phone with United yesterday.

Yes, the CSR booked the stop-over at the price that I was unable to book online.

I DID ask to be transferred to web support and I'm amazed that you are RIGHT ON!!! I explained to them what I was UNABLE to do. The agent went on and on about the need for me to call him "right away" when these things happen. (that's exactly what I did). He spoke to a supervisor and my request to not pay the $15 fee was refused. I still believe that he had no grasp of what I was calling about.

I'm going to the ticket counter at HNL to pick up my ticket today. I'll try one more time to have the fee waived. I'm applying a $25 coupon that cannot be redeemed online, too, but that's another matter....

Again - thanks