Originally Posted by dia1

Interestingly (and possibly serendipitously), I just received (via email) a lengthy customer satisfaction survey from AA regarding a recent ZRH-DFW flight. It was a flight for which we had so many serious complaints that we could hardly believe it was all happening. (Had not had time to write to AA about it yet.) I'm wondering if this survey was randomly sent or targeted.

I assume others have received these surveys; I'm curious if you thought you and the flight involved were selected intentionally or were randomly chosen? Very handy coincidence in this case if that's what it was.