Originally Posted by
gzfnp7
Maybe CO Customer Service exitsts on another planet which is why it takes up to 3 weeks to get a response...... 3 weeks seems like a long time to me.... are there that many complaints that they need to handle? When I had an issue 2 years ago I sent an e-mail to Larry and his office responded within 24 hours.... Now that what I call good service!!!
depends on how the email is routed...bad emails go to Customer Service and have a long processing time (I agree 3 weeks is a long time, Marriott only asks for 48 hours), good emails typically are answered within 24 hours, then there are the ones Larry answers himself...very very quick response, few hours tops (not fair though to expect him to respond to all emails)