Originally Posted by ezmonee

.....As a comparison, my location under my inspections usually rated around 97.6% on my inspections. My last 4 audits, my agents scored 99.2-99.6 on their overall car score. Meaning, my Service agents (car cleaners) over 10 cars only missed two criteria points. and honestly, it usually was car windows. Occasionally i write my name with my finger in the window and see if they even clean the windows. I would watch that car and when it hit the inspection station, I would pull the lead agent and make him sit in the car. If he saw my name....to borrow a used term.."NO SOUP FOR YOU!!!"