Originally Posted by
asyoulike
I tried to do that first, but it said 'to change the dates, cancel your reservation first and then make a new one'. I didn't do it for fear I'll lose
everything.
That's funny -- I had a similar situation and a call to the Plat reservations line solved the problem.
Here's the scenario:
I have an eight-day rewards stay scheduled at the Ren CC in London. Origininally six of the days via a standard award, and 2 required my anteing-up for a Stay Anytime Award.
The reservation was booked in late August or Early September, 2006 for a stay in July, 2007..
It was awhile back (December, 2006 I believe), that I related the story on another thread having to do with Standard Award availability and someone more knowledgeable than me suggested that I try going in with a "dummy" R3Rewards stay for the same dates as a way of checking availability.
I did and found Standard Award Availability available at the hotel on my reserved dates for all eight days.
I called the Plat line which changed the Rewards codes (Cat 7, 6 Day Standard; 2 Day Stay Anytime to a Cat 7 7-Day Standard and 1-Day Standard.).
The Reservation remained intact AND retained the original confirmation number.
They then switched me to the Marriott Rewards line which reinstated the points used the first time around back into my MR Account. and that represented a net credit of over 50,000 MR Awards Points.
Don't have enough points to carry two sets of awards simaltaneously until correcte?
My understanding is that though there's a reservation, points aren't actually subtracted until check-in (if you try to check in without sufficient points you'll be charged and if you simply don't show up without canceling by the deadline your credit card will be chanrged for the guarantee + tax).
Since there's Standard Award availability I fail to understand why the same principle/procedure would not work for you.
All you're really doing is changing the Award Code from a Standard 3 and a Standard 1 to a Standard 4.
Although your situatio and mine are slightly different the principle is the same.
Give them a call.
(And remember the FT Mantra: "If you're not happy with an answer or explanation the first time around, politely terminate the call and try again later.)