<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dave Noble:
You weren't trying to do it with the online award booking facility were you? It does need to be done by phone to Qantas. Other than that I am surprised that you have failed to find any availability
Dave</font>
Dave - no, I realised (eventually) that the on-line facility was only for Qantas, it was with a fairly unhelpful character on the end of the Qantas UK phone line.