Hi,
I've just fallen foul of BAs new policy and a VERY rude CSA for good measure.
My wife has severe arthritis and asthma (controlled epilepsy and others) and needs assistance to the aircraft and has great difficulty with stairs.We've booked a business class trip from UK to Singapore for christmas(curtesy of a miles for upgrade)
We've done this for the last 2 years(to Bangkok) with Thai then Emirates and in both previous cases I've telephoned the airline and got suitable seats pre-allocated!
For this coming year I did the same but got a VERY rude young man who put the shutters up and refused point blank to consider my request,at the end shouting "I will not preassign seats" and hanging up on me!
I've flown long haul on BA since the early 80's and we are both blue card holders of the BA executive club,I reached silver at one point before I retired in 2000 and am flabergasted at both the policy and treatment by the agent.