I just received two frustrating "support" emails from Webroot. Both suggested, "update to the latest version of SpySweeper" (which I'm already running and reported to them). What's particularly galling is that I identified the specific issue for them, i.e. the Common Ad Sites shield on sites like FT where there are a lot of ads and javascript. SpySweeper just dropped off my, "recommend to others" list because of this.