Call Valuemag @ 800-684-5373 and talk to Shari, give her your goldpoints account number. Ask her to sent an email of your magazine order with the confirmation number, with the dollar amount and your goldpoints account number, to goldpoints.com and to yourself. It would be helpful if you can provide her the date of purchase and dollar amount. Within 5 days after I got her email, all of my missing points showed up.