4 out of 5 orders posted at net.
double deductions taken on all 4.
Missing over 1 million miles, 2 million posted tp BA and AA already.
No phone calls about points discrepancy yet (2 calls to redeem miles).
2 faxes, one earlier on gross, second one on the 8th on net with lots of details.
1 email to [email protected] 1 week after second fax, got a reply that fax had been received, was given a case number and was told that it could take up to 4 weeks for missing order to post and for erroneous deductions to be credited back so that I would at least get points on the net amount spent.
All orders were placed between 19th and 24th of Dec.