Called CO reservations yesterday as I was purchasing tickets while I was transiting. I had the tickets "held" but not purchased.

This afternoon I then decided to cancel the ticket. Logged into myaccount I selected the cancel button which worked as expected.

However co.com responded with the following message after canceling it:

The value will be credited towards a future flight purchase. Please note the confirmation number above and return to this cancelled reservation in Manage Reservations to make changes for a future trip.

It even displayed the $682 value like it was a refund/credit, but I had never purchased the ticket. I called the Plat line and after checking they did say that I had never purchased anything and that this was a Generic Message that is displayed.

Suggestion: It would nice if this message could be enhanced when canceling "held" tickets.