I believe that the majority of Platinums on this board believe that Marriott is a good product and the rewards are excellent.

I realize that Marriott will never please everyone and there will be complainers. Their complaints are legitimate, but once again Marriott will never please everyone.

You next move should be to go to the other boards and ask their thoughts on their favorite hotels, programs, etc.

Compare, and make your own decision.

As for me, I am happy with the hotel and the family of hotels that Marriott offers. I also love the rewards program. I stay in some Hiltons during the year, but I prefer Marriotts. I also think they have quite a few hotels in places I like to vacation, so I never have a problem getting a room on points. I do plan ahead, however, so this probably works in my favor.