It's strange. I never have issues with phones or gate services with DL. Frustration at times, but nothing big. However, some of my friends who have flown Delta once/twice, swears they will never return again. Mainly due to customer services. Something I truly don't understand. These are the same type of people who swear by JetBlue (which is beyond my imagination). Clueless, novice flyers. They will pickup the phone, call and expect to talk to a travel agent type staff. Asks questions like 'I need the cheapest tix from A to B some time in the next 6 months'. And when they cannot get a "straight" answer, they get frustrated.

Which leads me to wonder... Why such a big difference in experience between us and them? Do we get better services because we know how to ask the right questions? Should DL train their phone reps to better cater to "normal" customers? Can DL better handle their ATL desks when hurricane happens? Esp for those who were never stuck in ATL before.

From my experience, DL reps are much better than CO or United.