Originally Posted by
inside_edition
Remember consistant loyalty can have benefits beyond those specified in the terms and conditions. There are elite levels beyond platinum premiere and some of the criteria are years at a certain level (gold or platinum) and total room nights (that is, since joining the program).
There are several ways in which Marriott customer care people treat elite levels with enhanced guest recognition. For instance, if you have to cancel a night after the policy or need a refund or other service issue, being gold or platinum will definately grease the wheels.
I'm certainly not saying Marriott Rewards is the best program or it's without flaws, but usually loyalty pays off.
Having been Elite for three years now I find no recognition in most full service properties.I stayed at a property this past weekend and the "upgrade"was a C level room next to the Ice machine and service elevator
-the lounge was closed of course.
The last to stays at starwood have resulted in suite upgrades-and I am only in my first year as Plat with them-tell me again please why I should bother with requalifing for gold with Marriott?
The disrespect Marriott has shown its best customers this past year far outwieghs any "hidden secret"levels of elite treatment Marriott says they have in store.I for one am not going to give them any more loyalty-they have shown me that revenue is more important than loyalty,and I will return the favor.