Originally Posted by
John26
My $0.02 from working in management there is that UA upper management, middle management and lower supervisors are extremely dedicated to customer service.
The sups know it, the Onboard Managers know it and even the Domicile Managers know it, but they are not willing to speak up to their Regional Directors (only 2 of them, 3 if you count ORD's Domicile Manager answering directly to the VP since ORD is so large) or the VP of Onboard Service about it for fear of losing out on their next promotion.
Really appreciate your perspective as a UA insider in this thread. You've given us a wealth of information in this post alone. Thank you.
I have one question: if UA management at all levels is "extremely dedicated to customer service," as you say, then why is there any fear of missing out on a promotion for calling attention to obvious service deficits? That doesn't sound like a service-oriented environment to me.