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Apr 3, 2007 | 12:47 pm

#49

KENNECTED

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Join Date: Oct 2003

Location: New York, NY

Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred

Posts: 10,869

Quote:

Originally Posted by gilbane

As an update I called again this morning and the agent was much more helpful this time. She traced the next destination (several previous agents had told me this was not possible) and called and sent a message to the airport there. Nothing has turned up yet but I'm more hopeful now that someone seems to be paying a little attention. Apparently the previous agent entered a file as misc. lost clothing with no description - it hopefully is more descriptive now.

We'll now you know a secret about phone agent. Kids, when a situation like this occurs, what have we been taught(told) to do??

If you don't get the help you so desire the first time. Hang up, redial and speak to another agent. (Repeat as necessary)

This is one of the many lessons you will learn here at FlyerTalk University!