Originally Posted by
prosen
I would love to stop flying Delta, if I didn't have such a mass of miles I would. Their customer service is just so consistently awful. Long hold times, representatives that cant answer the most simple questions.
I know American Airlines is just as bad, is Continental or United any better?
Maybe the elite lines are better than the general CSR number, but anytime I've had to call Delta customer service I've received nothing but exemplary service.