It started last year when I was trying to book flights on the Gov./Mil. site. They had a problem with the payment module, so I had to call the reservations desk. Twice I was assured that there was no problem, they were aware of the situation in the Gov./Mil payment page, and that I would receive full elite miles (for an S fare). Never happened.

This year I booked a flight for my family through CO.com in T fare. Never spoke to reservations -- again, 50% elite credit. Another trip on the gov./mil. site, flown last week, totally without talking to a live person and again 50% credit (again on an S fare).

As far as I can see, they have not removed the "bonus" for booking on line.

I called several times and was told this would be fixed. They would have to pull up the microfiche for the older flights, but the newer ones should be no problem, I was told. Nothing happened.

They get one more try and then I'm going over to NWA.com.

Thoughts? Similar experiences?