Hi,

I recently flew on an all-United award from the US to Asia. I wanted no Star Alliance partners in the award in order to be able to make routing and date changes once I had flown the outbound. However, when flying on the outbound many of my flights were cancelled due to storms in the US. for the PIT-ORD leg, I was rebooked on US Air because my United flight was cancelled. All other flights remained United.

Now, I need to change my departure city in Asia from SIN to BKK and they won't let me do this. There is availabiliy on a TG flight that will get me home, but they won't let me on it. First of all they told me that I am on a *A award (obviously non-changeable). After explaining to them that I am not, they told me that I cannot change my United award to a Star Alliance award. Is this really a rule? I was told in the past by United CS agents that an all-United award can be altered to include partners (only once obviously because then it becomes a *A award).

Thanks very much for any help or advice