Originally Posted by
cordelli
Should they be disclosed? Yes, but in most locations there isn't a regulation saying they have to be, and where there is some small print hidden away in the book in every room with a room service menu usually has it.
Originally Posted by
srk123
If it wasn't properly disclosed, I would refuse to pay the charges and insist that the charges be reversed upon checkout. Involve the GM if necessary. Hold your ground and it will work for you.
In this case, the in-room disclosure consisted of the following sentence printed on the phone: "contact operator for rate information." I didn't complain because I assumed that these fees were normal these days, and according to
cordelli's observation, they are. Thanks, folks!