Originally Posted by pas70

The declining value of the diamond membership is frequently discussed on this board, but when were they going to tell us that they've discontinued the diamond desk in the UK??? They've lost their marbles.

I had an issue with a property, called the Diamond Customer Services number and came through to reservations. I asked for the Diamond Desk and she said there is no longer a diamond desk. The 'normal' reservation centre will deal with all reservations ("because every agent can do that really"), and the customer services centre in Glasgow can only be reached by email, which is useful if you have an urgent matter.

The only option is to the call the US number, unless you want to be left waiting online with every other Hilton guest for eventually being connected to an offshore call centre in Lithuania or thereabouts.