I have purchased a refundable ticket on continental.com. If I decide I wanted to cancel it and receive a full refund, would clicking on Cancel do the trick? There's no refund link at the top of the page (it doesn't show up anymore). Or, would I have to cancel it online and then call the elite desk to issue me the refund? I read a lot of horror stories in the forum and wanted to know the fastest way of getting the refund.
Thank you.