FlyerTalk Forums - View Single Post - What's up with the busted in-flight entertainment?

Mar 31, 2007 | 8:28 am

#7

vsevolod4

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Quote:

Originally Posted by golakers32

(1) Does UA plan to upgrade to DVD or something that at least has manual tracking controls for their in-flight entertainment?

(2) Does UA provide any compensation (miles or coupons) for a complete failure of the system on a flight?

Thanks!

1) Absolutely they do. I think it's scheduled for the year 2525. Zager and Evans wrote a song about that.

2) I've seen cases where the flight crew handed out compensation forms to the entire plane (award was a paltry 1K miles). I've seen other cases where they did nothing and you need to ask individually. I've seen one cases where they gave out free drinks; not sure if that was according to protocol. Unfortunately, I've probably had a half dozen cases where my own entertainment system was dysfunctional in transpac C or F; compensation ranged from 5 to 10K miles; last time I opted for a cash voucher; it was $200.