I have been going round-and-round with the WP line and email (as well as the FD helpdesk) since November trying to get my WP miles and status transferred to KL, per the rules of the program. It was like a Monty Python sketch and nothing was getting done.

I finally e-mailed Russ, outlined the problem, and within 24 hours had received a friendly personal response from him and an email from "one of his best guys" with my new FD number and confirmation of my balance and status at KL.

NW has got some great people.

Contrast this to KL, who I sent a request last night asking for a PIN to log in to my new FD account. I got a response back from someone this morning. He forwarded my own email back to me, adding a note to please try and help this guy.

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-alan in sitges

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