<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ermdjdsj:
1. I e-mailed Beth about the certs on the suggestion of a well-respected senior NW FT member, after customer service failure to be able to handle the issue and noting there were others with the same problem. As the certs are an advertised benefit for elites, which enhance the program, it seemed a reasonable thing to do if it is customary to e-mail for this sort of thing, and I figured if she's too busy she'll just not reply -- as was the case, though it would have been nice if she'd delegated the issue for response.
2. What on earth does a desire to procure the benefits advertised in a FF program have to do with childhood neglect? If you have a citation to this theory in a psychiatry textbook, please provide it. 
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No, it was nothing personal, just used the AS cert as an exmaple. I along with you and others simply feel that customer service managers need to start picking up the slack if non-major issues require VP level involvement/attention.
No citations either - personal theory. Just a lot of real world experience sitting in an airplane, airport, on FT. Just kind of weird to see so many grown adults with extreme senses of entitlement, instant gratification needs, and non-objective thinking.
Cheers.