"VP's of large multinational firm shouldn't (nor have the time) to be bothered by minor issues such as availability of AS certificates. I would hope (but seriously doubt) that only major issues be escalated to them.

I'd bet their emails are filtered by an admin staff. Who wants to be bothered by trivial issues by overzealous, obsessive FF customers (the same ones I'd diagnose as highly neglected by their parents during youth)"

1. I e-mailed Beth about the certs on the suggestion of a well-respected senior NW FT member, after customer service failure to be able to handle the issue and noting there were others with the same problem. As the certs are an advertised benefit for elites, which enhance the program, it seemed a reasonable thing to do if it is customary to e-mail for this sort of thing, and I figured if she's too busy she'll just not reply -- as was the case, though it would have been nice if she'd delegated the issue for response.

2. What on earth does a desire to procure the benefits advertised in a FF program have to do with childhood neglect? If you have a citation to this theory in a psychiatry textbook, please provide it.