Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,468
I August 2004 we had an award stay for 1 night at a Comfort Inn in California somewhere between Death Valley and Yosemite.
Anyway, the hotel had no AC and it was 80 degrees out and the room was HOT. Twice people were given keys to our room even though we already occupied it.
I complained to the front desk to no avail. The hotel was a 16000 point/night hotel because its near a ski area in the winter. I called choice hotels and explained my situation and that I wanted 8000 points back. I thought that was fair because we had a poor stay. They contacted the hotel and received no response.
They offered me 2000 points and I declined and haven't stayed at another since. I have 175+ nights with Marriott properties since then.