Originally Posted by
LGA_UAL
Since the Poland call center is an outsourced call center, my guess would be they had the company hire (or transfer) some Italian speaking agents to their operation. Anyone here speak Italian want to call UA reservations in Italy and see if they speak with a Polish accent?
When I lived on Rome ~2000, I'm pretty sure I remember seeing a UAL office. I don't think they served Rome at the time, but not sure if it's survived this long.