We planned a trip to Holland. www.passportsandvisas.com received the documents a week before the trip with ads that told us of 24 hour turn arounds. One week later, nothing. Most calls are met with busy signals. We have had to cancel the trip the day before, potentially losing all the hotel room costs over $1200 dollars and being stuck with airline tickets. When we have reached them on rare occasion, they actually just to lie to you giving fake fedex tracking numbers on packages that they never shipped. After multiple emails to them we have found that they do not respond to email at any of the posted email addresses on their contact pages.

When we spoke to several other service yesterday trying to get someone to expedite for us same day in new york, most had heard complaints about www.passportsandvisas.com as well. You need to avoid this folks if you want to have any reasonable quality of service.