Originally Posted by
tommyleo
Overall, you are correct -- although there are cetainly exceptions (there ARE some friendly employees at PHL).
I don't know as there are any friendly ones but I agree with abeflyer: there are some excellent, efficient, no-nonsense types that, while not friendly, are very good at what they do. I've see some PHL GAs manage some pretty difficult situations stunningly well, although not necessarily with a smile.