I have noticed that recently with all of the info on the internet, I have unconciously been using my local travel agent less and less. I guess the reason being that I can book my own travel at 11pm when I am on the computer and I have time to think about my travel plans.
I used to use a travel agent for every aspect of trip planning but lately I only use them as a last resort. I have noticed that when I do use an agent these days they can either match or in some cases beat any deal I find on the net.
I think in the future I will try and use agents more often.