<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NoStressHere:
Though I tend to be tolerant with equipment failures, weather, etc, this covers new ground.
What if I decide to burn a bunch of miles, ride in business/first with plans of a nice trip with meals and entertainment, but....
then the systems go on the fritz making the flight much longer (at least for me). What compensation should the airline provide?</font>
On a semi-recent CO flight on a 767-400, the "personal" IFE was out in the BusinessFirst section. I had upgraded the two-segment one-way with miles. I asked for 25% of the upgrade miles back (one half of one segment), which CO gave to me. That seemed equitable. If it was a one-leg flight, I would have asked for 50%.
We also got an apology on-board. Other people may have a different definition of "fair," but this was mine.