Originally Posted by
bassmanben
I don't think this is true. I've had problems with three properties here in San Diego (all owned by same group) defaulting my point preference to my choice rewards account, regardless of what was used online (my Mileage Plus #).
OK - probably true.
I make most of my reservations either on the phone or directly, and I usually go for points, so all I could do was repeat what they told me.
The lesson to be learned is: If you're going for miles, better make sure at checkin that it's in your folio, or you might not get them.