Originally Posted by
IAHflyer
Well SK946 ORD-ARN went out on March 26th with plenty of empty seats in business class and without a single upgraed pax ....
According to the GA, business class had checked in full and they had only catered enough meals for the pre-sold seats, so nobody could be upgraded even though there were plenty of seats empty.
A pretty frustrating experience I must say. Even though I'm certainly not
expecting an upgrade, even when it shows 9's across the board the day before departure, this indicates more an unwillingness on SK's side to even entertain these point upgrades.
Was this a freak occurance or is it a trend?
Another pax (also denied an upgrade) theorized that this was an ORD thing, that the station manager "always did this" ??
I think it is appalling to deny an upgrade with points when seats go out empty. I can certainly understand denying an op-up, but using points is a form of payment for the upgrade which we've been told is part of the EB program.
If they were using catering as an excuse, I would have told them that I was not going to have the meal, which I never take on an eastbound ORD departure. All I want is the comfortable seat to sleep for the entire flight. Somehow I doubt that would have budged them.
I will say that I've had the worst service at ORD among any SK station. They've been the rudest of anywhere I've flown and have almost always refused to even hold a boarding pass to put me on the upgrade waitlist for points. I once had a GA tell me that I wouldn't be sitting in C "even for a million dollars" when I asked to use points; a few minutes later a lounge matron managed to get us in C with our points. I think some of the agents there have their own agenda.
Susan