Originally Posted by
Jaclyn
What's going on? Has this happened to anyone else? Which operator was right?
Similar thing happened to me. I wanted to use a voucher (voluntarily bumped from previous flight) to get a "free" RT ticket to Costa Rica. So I called to reserve on the phone -- although I'd have to go to the airport to redeem the voucher. I was told on the phone that there were no fees, taxes, etc. When I got to the airport, I was charged the appropriate taxes/fees. The agent on the phone didn't have the correct info.