Originally Posted by
cyberdad
I can only speak for myself, but I think its safe to say that the majority of participants in this forum would agree with me that Marriott is still the best in the business. We understand that the company is not perfect, but the hope is that by expressing our concerns, corrections might be made.
As for me, personally, I feel that Marriott consistently offers a better product and a better price-value relationship by far than any competitor. On top of that....recent major points devealuations notwithstanding....the MR program also is tops in terms of perks and benefits offered.
I can only compare Hilton, Hyatt, InterContinental, and Marriott programs having spent more than 300+ nights at these chains last year. Of those 300+ nights less than a handful was non FS properties.
As I have iterated before the Marriott Rewards is the least rewarding program of these four that comes to earning and redeeming points and what upgrades the Platinum status gives you compared to Hyatt Diamond, Hilton Diamond, or InterContinental Royal Ambassador.
Also the customer service is almost non existent. If there is a problem with a stay posting the Hyatt Goldpassport can fix it while on the phone, Hilton and InterContinental can get it fixed with a simple email. For Marriott it takes two to three months and only after getting Mr. Marriott's office involved they finally got their act together.
The only thing that Marriott has going for me are EEO's and PP's/BB's.