many thanks for your insights and willingness to share. i think most of us are just trying to work more efficiently with the amex travel counselors, making life easier for both parties.

understanding the travel staff issues and the quirks of amex management policy help us work better with amex and its travel counselors. it sounds like some of the management policies make it tough for the travel counselors at times.

your idea of staying on the line till the reservation is as complete as possible is a good suggestion.

thanks for participating and sharing,
regards