Originally Posted by
clarence5ybr
DL.com should be able to handle input of non-DL FF #s at the time of ticket purchase, no question. However, I don't think that's what this thread is about--it's about NW FF#s disappearing from DL tickets in favor of DL FF#s.
Yes. (There have also been threads before about people who put their DL# in when booking online in hopes of getting a bonus for doing that, then go through huge amounts of trouble on the phone to get it switched over to their NW# for the actual flight.)
In my experience, it's a screwup. As NOLAnwGOLD points out, if there's already a DL FF# in your record, many agents will simply add your NW# rather than deleting your DL# then entering your NW#. This is likely to cause miles to go to DL rather than NW. Is that wrong? Yes. Should the agents be trained better? Yes.
Agreed.